What time should I arrive for my appointment?

15 minutes before your scheduled start time. I.e. if your treatment is scheduled to start at 3:00 PM, you will be expected to arrive at 2:45 PM. 

Use of the sauna

A 20-minute sauna treatment can be added to your massage for no additional cost. You must arrive 45 minutes (instead of the usual 15 minutes) early because you will need to shower after using the sauna. 

What if I arrive late? Can I keep my appointment?

Yes, with the understanding that your treatment will be shorten in relation to your arrival time. I.e. if you are scheduled for a 75-minute massage to begin at 11:00 AM and you arrive at 11:15 AM, your massage will be shortened by 30 minutes.

What payment methods are accepted?

You must provide a valid credit card number to reserve a treatment at the spa. When you come for your appointment you may pay with credit card (MasterCard, Visa or Discover), cash, or local check. 

What is the cancellation policy?

You must cancel at least 24 hours prior to your treatment start time, otherwise you will be responsible for all fees. Our practitioners have limited availability and each canceled appointment would otherwise take away the therapist’s income, and opportunities for other clients to receive a treatment.